Terms & Conditions

1. Introduction

These Terms and Conditions (hereinafter "Terms") constitute a legally binding agreement between you ("Player", "User", "Member") and MambaWin (hereinafter "MambaWin", "the Platform", "we", "us", "our"). MambaWin operates an online casino and sports betting platform accessible at https://mambawin.cam and any associated domains or subdomains.

By registering an account, accessing the platform, making a deposit, or placing any wager, you unconditionally agree to be bound by these Terms in their entirety, along with our Privacy Policy, Responsible Gambling Policy, and any promotion-specific terms that may apply from time to time.

If you do not agree to any part of these Terms, you must immediately cease using the MambaWin platform and, if applicable, close your account. Continued use of the platform after any amendment to these Terms constitutes acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal member account created by a User upon successful registration on the MambaWin platform.
• "Balance" means the total of real-money funds and, where applicable, bonus funds held in a Member's Account, denominated in Malaysian Ringgit (MYR).
• "Bonus Funds" means any promotional credits, free bets, cashback awards, or other incentive amounts credited to an Account that are subject to wagering requirements before withdrawal.
• "KYC" means Know Your Customer — the identity and age verification process required by MambaWin as a condition of processing withdrawals and complying with applicable regulations.
• "Platform" means the MambaWin website, any associated mobile interfaces, and all games, betting markets, and services accessible therein.
• "Real Money Funds" means deposits made by a Member using their own personal funds, excluding Bonus Funds.
• "Wagering Requirement" (also "Rollover" or "Turnover") means the minimum total betting volume that must be achieved before Bonus Funds can be converted to withdrawable Real Money Funds.
• "We", "Us", "Our" refers to MambaWin and its operating entity.
• "You", "Member", "Player" refers to any individual who has registered an Account on the MambaWin platform.

3. Account Eligibility

To register and maintain an Account on MambaWin, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis:

• You must be at least 21 years of age. MambaWin enforces a strict minimum age policy in line with responsible gambling best practices applicable to casino and sports betting services.
• You must be acting on your own behalf as an individual, and not on behalf of any third party.
• You must not be a current or former employee, contractor, or affiliate of MambaWin or any entity with a commercial relationship with MambaWin.
• You must not have a self-exclusion arrangement, whether voluntary or otherwise, active with MambaWin or any associated platform at the time of registration.
• You must have legal capacity to enter into binding contracts under the laws applicable in your jurisdiction.
• You must not be located in, or be a citizen or resident of, any jurisdiction where online gambling is explicitly prohibited by applicable law.

MambaWin reserves the right to request age and identity verification at any time. Failure to provide satisfactory documentation within the stipulated timeframe may result in account suspension or closure and witholding of pending withdrawals pending full verification.

4. Registration & KYC Verification

4.1 Account Registration

Each individual may hold onlyone (1) active Account on the MambaWin platform at any time. Registering multiple accounts, whether under the same or different personal details, constitutes a material breach of these Terms and may result in permanent account closure, forfeiture of all balances, and exclusion from the platform.

All information provided at registration must be accurate, complete, and current. This includes your full legal name, date of birth, email address, and phone number. You are responsible for maintaining the accuracy of your account information and must update it promptly if any details change.

4.2 KYC Documentation

As part of our commitment to responsible operations and fraud prevention, MambaWin requires all Members to complete identity verification (KYC) before processing withdrawal requests. KYC documentation typically includes:

• A copy of a valid government-issued photo identification (e.g., Malaysian MyKad, passport, or driving licence);
• Proof of address (e.g., a recent utility bill or bank statement issued within the last three months);
• Proof of payment method (e.g., screenshot of Touch 'n Go eWallet account name, or bank statement matching the deposit account).

MambaWin may request additional documentation at its discretion where enhanced due diligence is considered necessary. Documents must be clear, unaltered, and in a readable format. MambaWin will process KYC submissions within a reasonable timeframe and will notify Members of the outcome by email.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. MambaWin will never ask for your password via email, live chat, or any other communication channel. You must notify us immediately if you suspect unauthorised access to your account. MambaWin shall not be liable for any losses arising from your failure to maintain the security of your login credentials.

5. Deposits & Payment Methods

MambaWin accepts deposits in Malaysian Ringgit (MYR) via the following payment methods: Touch 'n Go eWallet, Boost eWallet, GrabPay, Maybank (FPX), CIMB Bank (FPX), Public Bank (FPX), Hong Leong Bank (FPX), DuitNow QR, and USDT TRC20. The availability of specific payment methods is subject to change without notice.

All deposits must be made from payment accounts that are registered in your own name. Deposits made from third-party accounts — including those belonging to family members or friends — are strictly prohibited and may result in account suspension and reversal of funds.

MambaWin does not charge processing fees on deposits. However, certain payment providers may apply their own transaction fees, over which MambaWin has no control. The minimum deposit amount is MYR 30 for e-wallets and MYR 50 for bank transfers. No maximum cap applies for standard accounts, though high-value deposits may trigger enhanced verification requirements.

6. Withdrawals

Withdrawal requests may only be submitted in respect of Real Money Funds. Bonus Funds that have not satisfied their applicable wagering requirements are not withdrawable. Withdrawals will be processed exclusively to payment accounts held in the same name as the registered MambaWin Account.

All Members must complete KYC verification before their first withdrawal is processed. This is a non-negotiable requirement. Subsequent withdrawals may also trigger additional verification checks at MambaWin's discretion, particularly for high-value transactions.

MambaWin aims to process approved withdrawal requests within the following timeframes:

• DuitNow & Touch 'n Go eWallet: Typically within 15 to 30 minutes of approval for fully verified accounts.
• FPX Bank Transfer (Maybank, CIMB, Public Bank, Hong Leong): Typically within 30 minutes to 2 hours of approval.
• USDT TRC20: Within 30 minutes to 2 hours subject to blockchain network conditions.

These timeframes are indicative and may be extended during periods of high transaction volume, public holidays in Malaysia, or where additional verification is required. MambaWin shall not be liable for delays caused by payment providers, banking institutions, or blockchain network congestion.

MambaWin reserves the right to reverse a withdrawal request and return funds to a Member's Account balance if KYC requirements are not met within7 days of the withdrawal request being raised.

7. Bonuses & Promotions

MambaWin may from time to time offer welcome bonuses, reload bonuses, cashback promotions, birthday bonuses, referal rewards, and other promotional incentives. All bonuses are subject to the specific terms and conditions published alongside each individual promotion, which form part of these Terms by reference.

7.1 General Bonus Terms

• Bonuses are available to one Account per person, household, per IP address, per device, and per payment method.
• Unless stated otherwise, all bonuses carry a wagering requirement that must be completed within the validity period specified.
• Wagering requirements are calculated on the total bonus amount credited, not the deposit amount.
• Games may contribute differently to wagering requirements — typically slots contribute 100%, while live casino games may contribute at a reduced rate (e.g., 10–25%). Game-specific contribution rates are stated in the promotion terms.
• Any winings derived from Bonus Funds that exceed the maximum withdrawable bonus win amount (where specified) will be forfeted upon withdrawal.
• Bonuses must be used within their stated validity period. Expired bonuses will be removed from your Account without compensation.

7.2 Bonus Abuse

MambaWin employs automated and manual systems to detect bonus abuse, including but not limited to: low-risk wagering strategies intended to satisfy wagering requirements with minimal risk (e.g., hedging bets across outcomes), arbitrage betting funded by bonus balances, and coordinated activity between multiple accounts. Where bonus abuse is confirmed, MambaWin reserves the right to forfeit all bonus funds and associated winnings, suspend the affected account, and recover any withdrawals made under fraudulent circumstances.

8. Betting Rules

All bets placed on MambaWin's sports betting markets are subject to the specific sport and market rules applicable at the time the bet is accepted. By placing a bet, you confirm that you have read and understood the applicable betting rules.

MambaWin reserves the right to:

• Refuse, limit, or cancel any bet at our sole discretion, including where a bet is placed on an event where the outcome is already known;
• Void bets placed in error where incorrect odds were displayed due to a technical fault or pricing error;
• Limit the maximum stake amount on any market at any time;
• Suspend betting on any market at any time without prior notice.

In-play (live) bets are accepted subject to real-time market availability. MambaWin shall not be liable for delays in bet acceptance caused by connection issues, device performance, or platform latency during live events covering EPL, Liga Super Malaysia, UFC, and other markets.

Mix Parlay bets are accepted subject to the minimum and maximum selections stated in the platform's parlay rules. All selections within a parlay must be settled before the parlay payout is calculated. If one or more selections are voided, the parlay is recalculated using the remaining valid selections.

9. Fair Play & Prohibited Conduct

All Members are required to engage with the MambaWin platform in good faith. The following conduct is strictly prohibited:

• Use of automated software, bots, scripts, or any other artificial means to interact with the platform or gain an unfair advantage;
• Collusion with other players to manipulate game outcomes or exploit game mechanics;
• Exploitation of software errors, display malfunctions, or pricing mistakes — any winings arising from such exploits will be voided;
• Providing false, inaccurate, or misleading information at registration or during KYC verification;
• Money laundering, structuring of transactions, or any conduct that may facilitate financial crime;
• Sharing account credentials or allowing third parties to operate your Account;
• Any conduct that may damage the reputation or operations of MambaWin.

10. Responsible Gambling

MambaWin is committed to promoting responsible gambling practices. We recognise that for a small proportion of individuals, gambling can become problematic and we take our duty of care to players seriously.

The following tools are available to all Members through their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit.
• Loss Limits: Set limits on the net losses you can incur within a defined period.
• Session Time Reminders: Receive automated alerts after specified period of play.
• Self-Exclusion: Temporarily or permanently exclude yourself from the MambaWin platform. Self-exclusion requests are processed within 24 hours and may be submitted by contacting our support team at [email protected].

Gambling should always be treated as entertainment, never as a means of generating income or recovering financial losses. If you feel that gambling is negatively impacting your finances, relationships, or wellbeing, we strongly encourage you to seek assistance. Our Responsible Gambling page provides further information and links to support resources. All gambling activity on MambaWin is strictly for players aged 21 and above only.

For details on our full responsible gambling commitment, please refer to our dedicatedResponsible Gambling page.

11. Privacy & Data Protection

MambaWin processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy.

We collect personal data including but not limited to: your name, date of birth, contact details, payment information, and gambling activity records. This data is used for account management, identity verification, fraud prevention, regulatory compliance, and the provision of our services.

MambaWin will not sell your personal data to third parties for marketing purposes. We may share data with service providers, payment processors, and regulatory bodies where required by law or necessary for the operation of the platform.

For full details on how we handle your data, your rights as a data subject, and how to make a data access or deletion request, please read our Privacy Policy.

12. Intellectual Property

All content on the MambaWin platform — including but not limited to text, graphics, logos, game interfaces, software, and design elements — is the intellectual property of MambaWin or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the MambaWin platform without our express prior written consent.

13. Limitation of Liability

To the fullest extent permitted by applicable law, MambaWin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform — including but not limited to loss of winings, loss of data, or business interruption.

MambaWin shall not be liable for any failure or delay in performing our obligations where such failure or delay arises from causes beyond our reasonable control, including but not limited to: force majeure events, internet service outages, payment provider failures, government actions, or technical faults in third-party game software.

MambaWin makes no warranty, express or implied, that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. You access and use the platform entirely at your own risk.

Where liability cannot be excluded by law, MambaWin's aggregate liability to you shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

14. Account Suspension & Termination

14.1 Termination by MambaWin

MambaWin reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Failure to complete KYC verification within the required timeframe;
• Provision of false or misleading information;
• Account inactivity for a period of 12 consecutive months.

Upon termination for breach, any remaining balance — including Real Money Funds — may be withheld pending investigation. Where no breach is confirmed, Real Money Funds will be returned to the Member via their last used payment method.

14.2 Voluntary Closure by Member

Members may request voluntary account closure at any time by contacting our customer support team. Any Real Money Funds remaining in the Account at the time of closure will be returned to the Member, subject to standard withdrawal processing and KYC requirements. Bonus Funds will be forfeited upon voluntary closure.

15. Amendments to These Terms

MambaWin reserves the right to amend, update, or replace these Terms at any time. Where amendments are material, we will provide reasonable notice to Members via email or an on-platform notification at least 7 days before the changes take effect.

Your continued use of the MambaWin platform after the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure.

The most current version of these Terms is always available at https://mambawin.cam/terms-conditions. We recommend reviewing this page periodically.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to MambaWin's operating jurisdiction. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation shall be referred to binding arbitration in accordance with the rules of the applicable arbitration body, or to the courts of competent jurisdiction as determined by our operating licence.

Before initiating any formal dispute process, you are required to contact MambaWin's customer support team and allow minimum of 14 days for the matter to be investigated and resolved. MambaWin is committed to resolving all player complaints fairly and promptly.

17. Contact Us

If you have any questions, concerns, or complaints relating to these Terms & Conditions or any aspect of your MambaWin Account, please contact our support team through the following channels:

• Email: [email protected] (plain text — not a link)
• Live Chat: Available via the MambaWin platform, 08:00 – 00:00 MYT (Monday to Sunday)
• Response Time: Email queries are responded to within 24 hours. Live chat typically within 3 minutes during operational hours.

For responsible gambling support enquiries, self-exclusion requests, and account limit adjustments, please email us with the subject line "Responsible Gambling Request" and we will prioritise your case.